I Hate Dentists!
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Scenario
A new patient calls and has a moderate toothache. The patient is given an emergency "work-in" appointment for that day. After filling out necessary paperwork, patient is seen by a friendly, caring team member. The team member builds rapport and assures the patient something will be done to help with their discomfort. She then takes a radiograph of the area of concern. Before leaving the room to get the doctor or to develop radiograph, she hands the patient a copy of I Hate Dentist. The book is opened to the page shown below. She then says, "You might want to read about what your possible problem is before the doctor comes in. The more educated you are, the better decision you will make."
Read the following except from "I Hate Dentists!" as if you were a patient.


Dealing with Infected Teeth
A standard comedian's punch line is to compare their worst nightmare to having a r-rroooot canal. Patients tell dentists the joke backwards:

"I'd rather visit my ex-husband, or go to my class reunion than get a root canal."

Root canal therapy is a much-maligned dental procedure. Once the infected tooth is treated with antibiotics, the infection subsides, and a trained specialist performs the root canal therapy, the procedure usually goes quite smoothly.

What is an Infected Tooth?

Once decay hits the nerve, a "super-infection" begins. And once the nerve is infected, bacteria creates a gas which causes pressure and throbbing, swelling pain that makes you want to run to the dentist for help. A severe toothache is one of the most painful human events possible- and an event to be avoided at all costs.
  Good News:
Root Canal Tooth with a Crown
Crown and Root Tip
The above image shows a good example of proper root canal therapy. The root is cleaned out down to the very tip and sealed off.

Bad News:
Root Canal Tooth without a Crown
Broken Tooth
This image shows a root canal tooth that was never crowned and, as a result, the tooth broke.

Page 123


What is an Endodontist?
An endodontist does root canal therapy all day long. He or she is a dentist who has received two additional years of training following graduation from dental school. Endodontists specialize in treating the soft inner tissue (the nerve) of a tooth and treating oral and facial pain.
  The only option when infection occurs:
1.   Save the tooth with root canal therapy. This therapy replaces the nerve with a substance that the body will accept.
2.
  Lose the tooth by surgical removal. Removal results in an empty space in the gums, which can cause the bite to collapse and can place stress on the remaining teeth.


There are times when teeth cannot be restored and must be extracted. When a tooth is "too far gone" with decay, is split down the middle, or has no bone support due to gum disease, it must be removed. Good Idea

Your best choice, whenever possible, is root canal therapy which will allow you to save the tooth. After treatment, it will be necessary to crown the tooth to prevent further breakage. Because the tooth no longer has blood circulation, it will become dry and brittle.

If your dentist determines that a root canal is necessary, he or she will perform the root canal procedure. Or if the root poses a problem or you are medically compromised, the dentist will refer you to an endodontist.

Root canal therapy in a difficult tooth may be a difficult situation. You can ask your dentist, "Can you handle this or would it be best to refer me to an endodontist?" Our recommendation? In a difficult case, we definitely would opt for an endodontist.

Questions?

What is the level of communication now?

How difficult was it for the team member to educate the patient?

How much time did it take?

How much doctor time is needed with an educated patient?
Read the following except from "I Hate Dentists!" as if you were a patient.

BUY NOW!If you feel the "I Hate Dentists" book can help your team and patients, you will need more than one or two copies. It is best for each team to have a copy for self study, several are needed for the reception room, there needs to be a copy in each treatment room and you will certainly want to give the book to many or your patients.